Shop owners
- Open Settings
- Tap Account
- Tap Delete account
- Confirm with your 6-digit PIN
You can export your data first from the same screen. You are signed out on every device straight away.
Delete your STOKK account
How to delete your account or leave a shop, what happens to your data, and how to ask us if you no longer have the app.
Last updated October 2026
Delete in the app
The quickest way. It only takes your PIN.
Staff
- Open Settings
- Tap Leave this shop
- Confirm with your 4-digit PIN
Your phones are unpaired and your name becomes “Former staff member” on past sales. The shop keeps its sales records.
What happens and when
Owners get a 30-day grace period in case you change your mind.
Day 0: you ask
You are signed out everywhere and deletion is scheduled for 30 days later. Sign in before then to cancel, and everything stays as it was.
Day 30: deleted for good
Your account, every business you own and everything in them are permanently deleted. This cannot be undone.
Within 30 more days
Any copies left in our backups roll off and are overwritten, so nothing of your account remains.
What is deleted, and what we keep
Deleted
- Your account, phone number, PIN and sign-in details
- Every business you own: products, categories, sales, receipts, customers, debts, payments and stock adjustments
- Your staff and their accounts, paired phones and invite links
- Sessions, trusted devices and notification tokens
- Data exports, support tickets and messages
- Images you uploaded, such as product photos
Kept
- Subscription and payment records (amount, currency, plan, dates and payment reference), kept for 6 years for tax and accounting. They are anonymised: no name, phone number or email.
- Security log entries we must keep, with your personal details replaced by “deleted”.
No longer have the app?
Ask us by email instead. We check it is really you before deleting anything.
- Email [email protected] and quote the phone number registered to your STOKK account.
- We send a code by SMS to that number. Reply with the code so we know the request is really from you.
- We schedule the deletion and reply with the date. The same 30-day grace period applies.
A shop’s customer? Your details are held by that shop, so ask the shop to remove them. If you cannot reach them, email us. See our Privacy Policy for your rights.